Customer Success Manager (US)

US Full-Time Home-Office

About the Role

Our Perfect Candidate

You are a self-starter with strong attention to detail and the ability to work in a fast-paced environment. You possess experience in enterprise software and/or SaaS sales. You have a competitive mind ⁠— you’re driven to be the best and challenge yourself by setting and attaining goals and helping your teammates do the same.


Acting as Customer Success Manager, you would directly report to the Senior Director of Customer Success. Based on your experience, you are capable of driving revenue growth by leading targeted accounts through the entire buyer’s journey and can comfortably engage with all levels of prospects across multiple industries, using all available mediums. Specific experience in selling into Security Operations/Threat Hunting Teams is a plus. 


Tasks and Responsibilities


  • Act as a strategic partner with security executives and practitioners across various organizations within an assigned territory of American organizations
  • Assist clients with platform onboarding and utilization to drive exceptional customer experience
  • Identify and understand customer needs and effectively communicate how SOC Prime Platform will meet those needs, influencing strategic direction and buying decisions. 
  • Develop a Customer Success plan and report on its progress and overall achievements with quarterly value reports to clients
  • Drive consistent engagement with clients to deliver value on their security-critical priorities
  • Manage, renew, and grow client accounts, owning the full sales cycle from prospecting through close
  • Collaborate with customers and Marketing team to deliver published Customer Success Stories (Case Studies) and Gartner Peer Insights reviews 

Qualifications, Skills & Experience

  • Bachelor’s degree required, Master’s degree preferred
  • At least 3+ years of experience in a professional setting, preferably with evidence of prior success in Customer Success and Sales, B2B
  • Proven demonstration of intellect, drive, executive presence, and sales acumen
  • Exceptional prioritization and time management skills   
  • Exemplary negotiation and closing skills
  • Team-oriented and strong ability to partner with peers to maintain a culture of collaboration, success, and reward
  • Experience in the security and security operations markets is strongly preferred

Apply for this position

To apply for the position, submit your resume/CV by email to, and we’ll get back to you shortly.

Submit Application


In addition to salary and the potential for commissions and bonuses, the position is eligible for SOC Prime’s standard benefits, which today include health and dental insurance, stock options, life insurance, unlimited paid vacations, and more.

To apply for this position, please send your resume/CV to

You understand and agree that your submission of this job application does not obligate SOC Prime, Inc. ("SOC Prime", "we", or “us”) to employ you or to offer you employment. You also understand and agree that you will be employed on an at-will basis if you are hired for a position in the United States of America.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, genetic information, or other status protected by law. View the US equal employment opportunity poster, prepared by the Equal Employment Opportunity Commission (EEOC), which explains how an employee or applicant can file a complaint if s/he believes that s/he has been the victim of discrimination.

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